Reset (restart) your TV
In most cases when you are using the TV and an issue occurs such as the picture not displaying on the screen or the remote control not working, resetting the TV may resolve the issue. Reset the TV with the following procedure.
Power Reset
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Restart the TV with the remote control.
Press and hold the Power button on the remote control and select [Restart].
The TV will turn off and then restart after about one minute.
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Unplug the AC power cord (mains lead).
If the problem persists after step 1, unplug the TV power cord (mains lead) from the electrical outlet. Wait for 2 minutes, and plug the power cord (mains lead) back into the electrical outlet.
Hint
- TV models with 1 button on the TV (Power button only) can also be restarted using the Power button. Press the Power button on the TV to display the operation menu, select [Restart] in the menu, and then press and hold the Power button to restart the TV.
- Your personal settings and data will not be lost after the TV restarts.
Factory data reset
If the problem persists after a power reset, try a factory data reset.
If an external USB device is connected to the TV, disconnect the USB device from the TV before resetting.
For details, refer to Factory data reset .